
DECLARATION ON ACCESSIBILITY
Tourismusverband Tiroler Zugspitz Arena endeavors to make its websites accessible in accordance with § 14b of the Tyrolean Anti-Discrimination Act 2005 and the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327, 2.12.2016, p. 1). This accessibility statement applies to the website https://zugspitzarena.com/.
Status of compatibility with the requirements
Due to the following incompatibilities and exceptions, this website is only partially compatible with conformance level AA of the 'Web Content Accessibility Guidelines Web - WCAG 2.1' or with the applicable European standard EN 301 549 V2.1.2 (2018-08).
Non-accessible content
The following contents are not accessible as they are not compatible with the underlying harmonized standard EN 301 549:
- There are links without link text on individual pages. | WCAG: 4.1.2
This problem is caused by the social wall, which is integrated on this website. This so-called social wall displays content from social networks. This function is provided by an external third-party provider.
As this is a technical solution provided by a third party, we have no direct influence on its design or accessibility.
We are already in contact with the provider to check or jointly implement an accessible solution. - There are buttons without labels on individual pages. It is difficult to navigate to the buttons with screen readers. | WCAG: 4.1.2
This problem is caused by the social wall, which is integrated on this website. This so-called social wall displays content from social networks. This function is provided by an external third-party provider.
As this is a technical solution provided by a third party, we have no direct influence on its design or accessibility. We are already in contact with the provider to examine and jointly implement a barrier-free solution. - On some pages there are headings that have no caption or contain the aria-hidden attribute and are therefore not accessible for screen readers. | WCAG: 1.3.1
This problem is caused by the social wall, which is integrated on this website. This so-called social wall displays content from social networks. This function is provided by an external third-party provider.As this is a technical solution provided by a third party, we have no direct influence on its design or accessibility.
We are already in contact with the provider to check or jointly implement an accessible solution. - There are interactive elements on individual pages whose names are not part of the labeling. This makes it difficult to control the website using voice control. | WCAG: 2.5.3 Work is already underway to solve the problem.
- Content from third-party providers is embedded on our website (e.g. route planners, social media elements or the FareHarbor B.V. experience store). This content is integrated via so-called iFrames or external scripts. As this content is outside our direct sphere of influence, we cannot accept any liability for its accessibility. You can find more information about the digital accessibility of the FareHarbor B.V. experience store here.
We endeavor to provide barrier-free alternatives wherever possible or to select appropriate providers whose compliance with accessibility requirements is taken into account. In addition, we are already in contact with most providers to check or jointly implement an accessible solution.
If you notice any barriers, please contact us.
The interactive map material offered is provided by www.intermaps.com and Contwise Maps (general-solutions.eu) and is therefore a solution from a third-party provider over whose functions we have no direct influence. Due to interactive functions, it is not possible to provide a fully accessible map service. We endeavor to provide accessible alternatives as far as possible. - Alt text of our logo in the cookie banner is very short. | WCAG: 1.1 The cookie banner on our website is integrated via a third-party service. The alt text of our logo contained therein is currently not sufficiently meaningful. This is an external component over whose content we have no direct influence. We are in contact with the provider in order to bring about an improvement.
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There are currently no alternative texts for some non-decorative images on this website. However, these texts are important so that people who use screen readers can fully understand the content and functions of the website. | WCAG 1.1.1. We are working on providing all relevant images with meaningful alternative texts in order to continuously improve accessibility.
- The stored language on the cookie declaration page does not always match all elements on the page. | WCAG: 3.1.1
The cookie declaration on this website is integrated via an external tool. This tool automatically adapts to the language settings of the browser used. As a result, individual text elements of the cookie declaration may not match the language preset on the website. As this is a third-party system, we have no direct influence on the linguistic presentation of individual content. We are in contact with the provider to ensure a uniform linguistic presentation and strive to find an accessible solution.
The following contents are not barrier-free, as they represent a disproportionate burden:
- Some videos on this website do not currently have subtitles or alternative media descriptions (e.g. transcripts or audio descriptions). | WCAG: 1.2.1
In addition, certain videos are embedded via the external third-party provider YouTube. We have no direct influence on the technical design and accessibility of the YouTube player (e.g. keyboard operation or voice control).
Due to the current disproportionate burden in terms of time and personnel resources, we are currently unable to provide subtitles or other accessible media alternatives. However, we will endeavor to offer as many videos as possible with subtitles or accessible alternative formats in the future. - At present, not all PDF documents included on this website fully comply with the requirements for accessible PDF files, for example with regard to correct semantic markup, logical reading order or alternative texts for embedded content.
Some of the PDF documents linked on this website were created by us, others come from external sources or are provided via the associated subdomain info.zugspitzarena.com.
The complete subsequent and future barrier-free preparation of all existing PDF documents currently represents a disproportionate burden, in particular due to the high personnel and time expenditure that would be involved.
Nevertheless, we are endeavoring to make all newly published PDF documents as accessible as possible and to gradually improve existing files, provided this is proportionate and technically and personnel-wise possible. We also have no influence on documents from external sources and therefore cannot influence or guarantee accessibility.
This declaration was created on 26.06.2025 using the Eye-Able® technology of Web Inclusion GmbH. More information about Web Inclusion GmbH can be found at https://eye-able.com/ Eye-Able Report ® - a product of Web Inclusion GmbH - has run through all machine-verifiable test steps. Manual tests were also carried out.
Feedback and contact details
Do you have a comment or suggestion about barriers on this website? Please get in touch with us. We will explain which barriers exist. You can find out what exceptions we have made. We will answer your questions as quickly as possible, but within two months at the latest. Thank you for your feedback. You can contact us at the following address:
Tourismusverband Tiroler Zugspitz Arena
Schmiede 15
6632 Ehrwald
Ehrwald
info@zugspitzarena.com
Tel.: 0043 5673 20000
Enforcement proceedings
If you do not receive a satisfactory response from the above-mentioned contact option, you can submit a complaint to the Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol. The complaint will be examined to determine whether it is a violation of the provisions of § 14b of the Tyrolean Anti-Discrimination Act by bodies of the province, the municipalities, the associations of municipalities and the self-governing bodies established by provincial law. If the complaint is justified, the ombudsman's office must make recommendations for action to the province or the legal entities concerned and propose measures to remedy the deficiencies in question. Further information on the complaints procedure can be found on the website of the Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol.
Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol
Meinhardstraße 16
6020 Innsbruck
servicestelle.gleichbehandlung@tirol.gv.at
Tel.: +43 512 508 3292
https://www.tirol.gv.at/gesellschaft-soziales/gleichbehandlung-antidiskriminierung/ombudsstelle-barrierefreies-internet/
Disclaimer
The automated check of the web content took place on 26.06.2025. The Google Chrome browser version 136.0.7103.92 was used. In principle, Web Inclusion GmbH cannot accept any liability for such checks due to differences in the source code, the use of a different web/app version or use on a different operating system and/or web browser. Manual tests by the website operator are also necessary for a complete check.
Important note:
This declaration in English is provided as an additional service only. Only the German language version of this declaration shall apply and in no event shall the English language version of this declaration be construed to modify the German language version of this statement.
ACCESSIBILITY STATEMENT (TOSC5-Website-Widget)
June 3, 2025
Information in accordance with the Accessibility Act (BaFG)
Accessibility Statement
feratel media technologies AG strives to make the TOSC5 website widget accessible in accordance with the Accessibility Act (BaFG) as amended to implement Directive (EU) 2019/882 of the European Parliament and of the Council of 28 June 2025 on the accessibility of websites and mobile applications.
This accessibility statement applies exclusively to the TOSC5 website widget (booking and information widget) integrated on this website.
Status of compatibility with the requirements
The TOSC5 website widget is partially compliant with conformity level AA of the "Web Accessibility Guidelines – WCAG 2.1" or with the applicable European standard EN 301 549 V 3.2.1 (2021-03) due to the following incompatibilities and exceptions.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) Incompatibility with the BaFG
- C.9.1.1.1 – For some non-text content presented to users, there is no equivalent text alternative that serves the same purpose.
- C.9.1.3.1 – In some cases, information, structure, or relationships conveyed through the presentation of pages cannot be programmatically determined (or are not available via text).
- C.9.1.3.2 – In some instances where the order in which content is presented affects its meaning, this order is only visual and not structural.
- C.9.1.4.3 – The visual presentation of text and images containing text does not always meet the required minimum contrast ratio, except for the exemptions provided in the regulations (e.g., logos).
- C.9.1.4.10 – Content that does not require a two-dimensional layout (such as data tables or maps) is not reflowed when resized.
- C.9.2.1.1 – Some features cannot be operated through a keyboard (or an equivalent input interface).
- C.9.2.2.2 – Some animations, blinking, scrolling, or auto-updating information are automatically started, last longer than five seconds, or are presented simultaneously with other content, and there are no mechanisms to stop or hide them.
- C.9.2.4.3 – On some web pages that can be navigated sequentially and where navigation order affects meaning and functionality, some focusable objects do not receive focus in an order that preserves their meaning and operability.
- C.9.2.4.6 – Headings and/or labels do not sufficiently describe the content or functionality.
- C.9.3.3.2 – In some cases, no labels or instructions are provided when user input is required.
- C.9.4.1.2 – In some instances, user interface components (including form elements, links, and script-generated components...) do not have their name, role, status, properties, and values correctly set or updated, or assistive technologies and users are not notified of changes.
- C.9.4.1.3 – In some cases, status messages are not presented to users in a way that assistive technologies can interpret them without shifting focus.
b) Disproportionate Burden
Implementing the PDFs contained in the TOSC5 website widget in an accessible manner and creating the accessibility statement in plain language currently represents a disproportionate burden. They are therefore an exception.
c) The content does not fall within the scope of the applicable legislation
A sign language version is not mandatory under the applicable legislation.
Preparation of this accessibility statement
This accessibility statement was issued on June 3, 2025.
The assessment of the compatibility of the TOSC5 website widget with the BaFG for the implementation of the requirements of Directive (EU) 2019/882 was carried out in the form of a review according to WCAG 2.1 at conformity level AA in May 2025.
This statement was updated on June 3, 2025.
Feedback and contact details
The offers and services via the TOSC5 website widget are continuously improved, updated and expanded. Usability and accessibility are very important to us.
If you notice any barriers that prevent you from using our TOSC5 website widget – issues not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email. We will review your request and contact you as soon as possible.
Please send us all messages and suggestions to info@zugspitzarena.com. Please describe the problem and provide us with the URL(s) of the affected website or document.
Contact:
E-mail: info@zugspitzarena.com
Phone Number: 0043 5673 20000
We will review your request and get back to you within two months.
Enforcement
If you do not receive satisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service, Upper Austria Regional Office by means of a complaint.
Contact:
Gruberstraße 63, 4021 Linz
Phone: 0732/7604-0
Fax: 0732/7604-4400
E-mail: post.oberoesterreich@sozialministeriumservice.at
The complaints are examined by the Ministry of Social Affairs to determine whether they relate to violations of the requirements of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an entity attributable to it.
If the complaint is justified, the Ministry of Social Affairs shall make recommendations for action to the Federation or the legal entities concerned and propose measures to remedy the existing deficiencies.